CoastWaterSports offers a combination of both Post & Courier (DHL, DPD & UPS) delivery to international customers allowing orders to be fully traceable. The price of this service is dependent on the delivery country or region.
You can choose the delivery speed at checkout. Just look at the dispatch time of the product to see how quick it can be shipped and choose the shipping time that suits.
A signature is required for all orders. Someone must be at your delivery address to sign for your parcel on the day of delivery.
Free Shipping: Is available to certain destinations when certain thresholds are met and will be indicated in your shopping cart when available.
Loss, Shortages & Damaged Items: Orders not received within the specified delivery period must be notified to us in writing within 14 days of the order being dispatched. Orders reported after that time cannot be refunded. Items missing or damaged on arrived must be reported in writing within 48 hours of receipt. Claims made after this time cannot be entertained.
Returns & Refunds
CoastWaterSports offers returns for most items within 30 days of receipt of delivery. We want you to have a positive experience every time you shop with us. However, we know there are times when you may want to return items.
Items may be returned within 30 days of purchase in a clean, undamaged, unused, and resalable condition (including original packaging). DO NOT write directly, apply stickers or stamps on the original packaging, as this will affect the quality of the packaging. our ability to resell the item and may result in a denial of a refund if one is requested.
Click the image below to begin your return.
Refunds & Restocking Fees
We reserve the right to charge a restocking fee on items not returned within the returns window or not in the condition that they were sent out in
Item Refund Items in original condition past the 30 day return window 80% of the item price Opened CDs, DVDs, VHS tapes, cassette tapes, or vinyl records (taken out of its plastic wrap) 50% of the item price Items with damage, missing parts, not in original condition, or that have obvious signs of use for reasons not due to our error Up to 50% of the item price
Exchanges: We do not offer exchanges for unwanted items; please place a new order for any alternate items you need. All refunds will be issued to the order's original payment method within 3-5 business days from receipt in our warehouse or once One of our specialists has reviewed the article.