We offer a fast, efficient and hassle free delivery service. You choose which products to buy and decide where you would like them sent, and we will make sure your items are carefully packaged and arrive safely and quickly.

Dispatch times and estimated delivey times are shown on the product and also on the shopping cart and confirmation. Royal Mail/USPS take 5-7 business days to the US (Other destinations may vary depending on Customs clearance times) UPS takes 2-3 Business days to the US

Returns

1. Ensure the item is returned within 60 days of purchase, unused and in original packaging.
2. Enclose the returns slip or a copy of your invoice with a note to advise the reason for return.
3. The customer is responsible for the cost of return.

Once you have shipped your return to our warehouse, please allow up to 5 days for your order to be refunded before contacting us.

Replacements

If a replacement is required please order a replacement and send the original item back for a refund.

Our Returns Address is

UKP care of ITS CoastWaterSports
3390 Rand Rd STE D,
South Plainfield,
NJ
07080-1307
US

Returns Conditions

Please DO NOT write directly, apply stickers or stamps on to the original packaging as this will affect our ability to re-sell the item and may result in a refund being denied if one is requested. We reserve the right to refuse items sent back with defaced or damaged packaging or to charge for the packaging to be replaced.

Please note that you are responsible for any returned items until they are received by us. For this reason we suggest you use an insured method of return such as recorded delivery. You are responsible for the cost of returning items to us.

Items must be returned unused and in the original condition with packaging with tags still attached. Please do not remove any tags unless you intend to keep the items.

Rope which has been cut to your bespoke length cannot be returned.